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APPLICATION MANAGEMENT

A lever for creating value for your businesses

Now mature, the Service Desk is a multifaceted organisation serving the entire company. A foundation brick of ITIL support processes, the Service Desk calls on specific skills and tools. For Bull, the Support and Assistance Services are comprised of people, tools, procedures and an organisation. In outsourced mode or on your premises, Bull's User support services guarantee you quality, productivity and extended service levels (multi-language, 24/7).

Characteristics of Bull's Service Desk

  • A wide area of intervention: hardware support for leading products on the market, software support (OS, office tools, web, email, anti-virus, security, applications ...), the user workstation environment (printers, peripherals, LAN networks) in Windows or Linux environments
  • In 6 languages (French, English, German, Italian, Spanish, Flemish)
  • A ready-to-use service: personalised and followed-up reception, administrative and technical qualification, remote resolution of cases, monthly reports on service quality, standard monthly indicators, resolution repository, knowledge bases
  • A simple and effective service: "Plug & Play" implementation, single customised access point for all users, monitoring of cases accessible by Web browser, traceability. • An economic model tailored to your situation, flexible and scalable

Ressources

video-visite Data Center

Video :Tour of a Bull Data CenterFlexible outsourcing: industrialisation, Green IT, bespoke, Cloud computing… Visit to the heart of the Bull data center near Angers with Philippe Pauty and his teams: a highly secure , state of the art center, compliant with the regulations and environmentally friendly, which combines strength, security and flexibility.

 

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Infogérance
Jean-Pierre Le Treut
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by Jean-Pierre Le-Treut Outsourcing Business Development Manager
Bull to drive its performance up to the point where it now successfully resolves around 80% of incoming support tickets.