> OUTSOURCING > Application management > Technical Assistance


Enjoy the best of IT expertise in insourcing mode

Technical assistance, the choice of on-site managed services

Each organisation approaches outsourcing according to its own context and structural or technical constraints and its strategic choices. The modularity and adaptability of the solutions offered to it are major assets. For a company that has chosen not to delegate project management, insourcing is an appropriate solution that allows the company to maintain control over its IT system while benefiting from Bull's processes and expertise in operating on a daily basis all or part of its information system. Bull, a major managed services player, offers flexible and scalable solutions. Its approach is based on its expertise as an industrial provider of services, its experience in implementing processes (ITIL) and a constant concern about security requirements. Bull deals with the major activities related to the operation of the information system, its administration and its applications:

  • consulting: IT system diagnosis, definition and implementation of processes, industrialisation of production, quality assurance
  • integration and operations engineering: automation and securing production, commissioning, qualification of applications, capacity management, optimisation and implementation of software packages
  • management and administration of systems, applications, databases and networks
  • security management
  • help desk: management of incidents, problems and changes
  • configuration management
  • machine base management
  • office software
  • TPAM
  • Support

Bull offers completely bespoke scenarios, which can combine insourcing services with shared services when this satisfies the customer's particular needs

The right service and the right skills in the right place!

Technical assistance meets the needs for occasional or recurrent expertise and implies responsiveness and also the ability of Bull's teams to adapt to their customers' organisations and goals. Our structures and networks allow resources to be mobilised within optimum times: our presence over the entire national territory allows us to more closely manage resources and access to its skills and support centres.

Bull has developed many technical skills now made available to its customers:

  • Open systems (Unix, Linux, Microsoft)
  • Proprietary technologies
  • Networks: LAN / WAN, TCP / IP, SAN, NAS
  • Messaging systems
  • Databases: Oracle, Informix, SQL Server,
  • Expert tools
  • Automation: VTOM, $UNIVERSE, GEPWARE...
  • Backup: Netbackup, Networker, Time Navigator, ArcServe,...
  • Monitoring: OpenMaster, HP OpenView, Tivoli, SMS,...
  • Performance Management

Management of large technical projects

The management of large technical projects (deployment, OS migration and messaging) guarantees you proven methodologies and strong technical expertise in conjunction with our skills and R&D centres.

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Jean-Pierre Le Treut
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by Jean-Pierre Le-Treut Outsourcing Business Development Manager
GIP-MDS – the French body that enables over two million companies to submit their social security declarations via the Internet – has turned to Bull to host and run its information systems.