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March 2007
Hot topics
State of California selects Bull Services’ Business Intelligence solution to help improve health care outcomes, reduce fraud and abuse in Medicaid program

The California Department of General Services has selected Bull Services to implement a new advanced Business Intelligence (BI) solution designed to help more efficiently manage California’s $37 billion Medicaid program (known as “Medi-Cal”), and improve health care services for millions of residents. This contract will be administered by the California Department of Health Services (CDHS), which runs the Medi-Cal program.
As the primary funding source for health care services provided to low-income adults and children, elderly, and disabled persons, Medi-Cal is responsible for providing the care and improving the overall health of approximately one out of every five Californians. With more than 6.6 million beneficiaries, no other Medicaid system in the nation covers as many people as Medi-Cal does.

This new solution will help place California among the nation’s leaders in managing medical assistance programs, and support the State’s goals of achieving comprehensive health care reform, delivering high quality health care in the most cost-effective settings, emphasizing prevention and early intervention, improving health care outcomes, and uncovering and preventing fraud and abuse.

The four-year, $44 million contract calls for Bull Services - the nation’s leading Business Intelligence solution provider in the public sector Health and Human Services space - to provide the hardware, software, services, and consulting expertise for the Medi-Cal system.

Bull Services has implemented similar solutions in Michigan, Illinois, New York, Minnesota, and Utah, which have helped these states realize more than $2 billion in combined financial benefits - many times their initial investments - and achieve breakthrough results in health care quality and outcomes.

With the State of California Medi-Cal contract, Bull Services’ BI solutions now help manage Medicaid programs that cover one of four Medicaid recipients in the United States (15 million of 59 million) and account for more than one of three Medicaid dollars expended nationwide ($110 billion of approximately $320 billion*) . Bull Services’ BI solutions have been recognized by the National Governors Association (NGA), the National Association of State CIOs (NASCIO), and The Data Warehousing Institute (TDWI).

The new California system, known as a data warehousing Management Information System/Decision Support System (MIS/DSS) business intelligence solution, will usher in a broad level of analytical capabilities for CDHS, enabling the agency to conduct sophisticated trend analyses and predictive modeling - all designed to reduce costs and improve health services.

For example:

  • It will give CDHS analysts the ability to access and analyze huge volumes of data in minutes, and quickly link data from disparate databases to determine patterns, probabilities, and trends within the Medi-Cal system. With this knowledge, the state can make more informed decisions about the quality, scope, and cost of health care, today and in the future.
  • It will offer CDHS the capability to track and monitor an individual’s care and cost across overlapping programs - for example, those people who receive Medi-Cal benefits and food and cash assistance benefits.
  • It will also provide DHS with the capability to conduct disease management studies, better control pharmaceutical costs, and analyze how law and policy changes will impact Medi-Cal costs.
  • And, with the capability to rapidly link other Human Services data - Women, Infants, & Children (WIC), for example - California can use the new system to help address major health care issues, such as addressing and improving the problem of low birth-weight babies, in an integrated way.

We are extremely pleased that California has the confidence in our ability to assist the state in providing ongoing quality health care, reducing fraud and abuse, improving health outcomes, and planning for the future” said Jonathan Burbank, President and CEO of Bull Services in the U.S. .”Our goal always is to provide solutions that meet the specific needs and priorities of agencies from state to state. California leads the nation in so many categories and health care is no different. The California Department of Health Services has a visionary approach to using technology to help address public policy issues, and we are proud to work with the agency in this endeavor.

*Sources: Kaiser Commission on Medicaid and the Uninsured and U.S. Centers for Medicare and Medicaid Services (CMS)

Mobile services from the sky

OnAir has chosen Bull to develop a Business Support System for its in-flight mobile telephony and Internet services.

OnAir’s vision is to give airline passengers the choice to reach their world from the sky. With OnAir, passengers will be able to use their own portable electronic devices, including laptop computers, mobile phones, smart-phones and Personal Digital Assistants (PDAs), as well as the airline’s in-seat equipment, to communicate in-flight, just as they do on the ground.

OnAir offers airlines the opportunity to provide communication services customised to the specific needs of their passengers, from mobile telephony to web services,. It helps airlines to differentiate and strengthen their brand and service offering by providing passengers with new eagerly anticipated and requested services.

From mid-2007 onwards, whenever a traveller takes a European flight in an aircraft equipped with OnAir service, they will be able to make and receive mobile phone calls; send and receive text or multimedia messages, exchange emails; and access his corporate network from their advanced smart-phone (e.g. BlackBerry, Treo).

Bull has demonstrated its strength as a key driver of innovation in advanced telecommunications services. Furthermore, Bull is able to deliver professional, ‘carrier-grade’ solutions. This is a key point for OnAir Bull has taken advantage of its near-shore company in Poland for the reporting system, in addition to the hosting capabilities from its Agarik affiliate.
Bull will deliver a solution that is designed to evolve with the customer’s business. This solution is built in three stages, the first delivery includes:
• A Call Collect system, based on both basic tools and specific developments,
• Highdeal Transactive software suite, as Billing & Customer Care system,
• MS SQL Server 2005 platform as reporting system.

The main characteristics of these components are:
• The benefits of Highdeal Transactive, with major references, taking advantage from a powerful rating engine, integration capabilities and tools particularly adapted to incoming operators,
• An open and scalable solution, based on interfaces and tools both provided by Highdeal Transactive (concerning commissions for sales, revenue sharing contracts) and Microsoft SQL Server (concerning ad-hoc and managed reporting, multidimensional analysis and data mining).
The next stages of the project will bring OnAir additional CRM, reconciliation and advanced reporting functionality.

The global solution will offer a complete Billing & Customer Care system, based on Bull’s expertise in the domain, acquired in the integration of global Information Systems for existing and incoming operators with critical delivery constraints.

In conclusion, Bull delivers:
• A full solution that meets OnAir’s requirements,
• A full set of professional services to handle the Business project realization,
• A complete solution including hosting & operation of the Business system.

About OnAir
Incorporated in February 2005, OnAir is a joint venture with SITA, the world's leading provider of air transport focused applications, and Airbus, the aircraft manufacturer with the most modern and comprehensive product line on the market. OnAir is headquartered in Geneva, Switzerland, and has operations in Seattle, London, Montreal, Hong Kong and Singapore.
OnAir is committed to developing a full range of affordable in-flight communication services tailored to passengers’ differing habits and preferences on different types of flights.

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