Outsourcing, a driver for growth for Eramet
The French mining and metals group hands over responsibility for operating its information systems to Bull.
Eramet is rolling out a worldwide strategy for profitable, sustainable and well-balanced growth. In order to implement this strategy, the group has established an extremely strong skills base throughout the entire lifecycle for the production and processing of non-ferrous metals: covering mining, metallurgy and chemistry. The company employs over 14,000 people in 20 countries spread across five continents and has a global market leading position in each of its business activities.
The need to ensure that its information systems are constantly evolving, as well as to rationalize and secure the operation of the company’s extremely varied range of existing applications and to optimize costs has led Eramet hand over responsibility for operating its IS to Bull. The outsourcing contract covers the hosting of 46 Windows® servers, secure management of local area networks, operation and systems administration for production applications (BaanTM environments), financial and accounting applications (KTPTM and MagnitudeTM ), and Corporate applications. The scope of the contract also includes remote operation of servers on the customer’s own site.
“Over and above our need to rely on a highly secure hosting center and the skills of a partner with expertise in a wide range of technologies, it is our desire to ensure that our information systems are constantly evolving that underpins our chosen approach,” explained Sylviane Roux, Eramet’s IT Operations Manager.
One of the key drivers for this optimization has been the establishment of a ‘units of work’ model, designed to break down the monthly charges for different tasks in the greatest possible detail, to get maximum value for money. In a constantly evolving environment, this model gives contracting authorities a very good level of visibility, helping them anticipate costs and capitalize on modular service levels appropriate to the needs of the business.
The key success factor on this contract: a relationship built on a high level of trust and shared team working. A great example of how outsourcing can be a real driver for growth.
1 Baan : an ERP (enterprise resource planning) software package
2 KTP (Knowledge Transfer Partnerships)
3 Magnitude from Cartesis (now part of Business Objects)