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Archives
n°24  |  March   2008
Business cases

• Australia Post (Australy)
• Airtricity (United Kingdom)
• Dassault Aviation (France)

• Eramet (France)
• Service d’incendie et de secours du Vaucluse (France)

Bull wins outsourcing contract for the Vaucluse Fire and Rescue Service information system

The Vaucluse Fire and Rescue Service (or SDIS 84) with headquarters in Avignon, oversees the 54 fire stations in this French department. Overall, some 500 professional fire-fighters, 100 technical and administrative staff, and 1,700 volunteers carry out the Fire Service’s various duties.

In a move to rationalize and grow its information system over the next four years, SDIS 84 has asked Bull to host its platforms, operate and carry out third-party application maintenance for its existing applications.

The contract has been defined in a very flexible way to take account of the SDIS’ operating constraints. The customer was keen to take advantage both of the close proximity of Bull’s teams, and the industrial capacity offered by Bull’s outsourcing centers. As a result, Bull will be hosting the platform and providing back-up and monitoring services from its highly secure site near Angers, while the service center at Marseille is to operate and maintain all business applications and the messaging system, via a secure link.

Following an initial take-over and rationalization/structuring phase at SDIS’ own data center, Bull transferred the platforms to its own hosting site, and then the on-going phase of the contract began. Today, some twenty applications are running on two Bull NovaScale® servers and two Bull Escala® servers in a consolidated and virtualized cluster architecture (with Bull’s StoreWay FDA providing the storage solution).

Lieutenant-Colonel Georges Ringotte, the Operations Director for the Vaucluse SDIS explained: “Nearly thirty Bull staff came to help us transfer our business systems, as well as all the SDIS IT infrastructures over to Bull’s Data center near Angers. Given our particular operational constraints, this complex, and for us totally transparent, undertaking was carried out extremely professionally. The involvement of Bull’s teams, and the way they supported us during the whole operation were two key success factors for this project and its long-term future.”

The master plan put together by Bull advocates that Open Source be gradually integrated within future development projects, with two initial activities already planned:

  • Setting up an emergency call monitoring system (using GLPI, an Open Source IT management and help desk solution)
  • Implementing the Open Office software suite.
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