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Insourcing

Some organizations want to keep control over their information systems while also benefiting from the catalysts to improve productivity and service quality that outsourcing can bring. Bull offers a highly flexible approach which can combine everything from on-site technical support to outsourcing, by defining scenarios that involve on-site delivery and shared services.

On-site outsourcing: stay in control of your information systems, while benefitting from our professional expertise

Every organization embarks on outsourcing in its own way, with its own particular structural or technical constraints and strategic choices. So if the solutions which it is offered are highly modular and adaptable, that is a major benefit. For businesses which do not want to hand over primary responsibility for running their IT, insourcing is a highly appropriate solution. It allows them to maintain full control over their information systems while at the same time benefitting from Bull's processes and expertise when it comes to running their IT – either completely or partially – on a daily basis.

As a major outsourcing supplier, Bull can offer you a range of highly flexible and scalable solutions. Its approach is based on its professional, industrial-scale expertise in service delivery, its experience of implementing governance processes (particularly ITIL) and its constant vigilance when it comes to meeting IT security demands.

Bull works across all the main activities related to operating and administering information systems and the applications that run on them:

  • Consulting: information systems analysis, process definition and implementation, industrialization of production activities, quality assurance
  • Systems integration and operational engineering: production automation and security, originating production, qualifying applications, capacity planning, optimization, package implementation
  • Management and administration of systems, applications, databases and networks
  • IT security management
  • Help desk services
  • Incident management, problem-solving and change management
  • Configuration management
  • Desktop management and administration 
  • Third-party application management
  • Support

Bull offers totally bespoke solutions, which can include insourced and shared services, depending on what is needed to meet your specific requirements.

Technical support: the right services and skills, in the right place!

Bull's technical support services are designed to support our customers' on-going or one-off requirements. They are highly responsive and demonstrate the ability of Bull's teams to adapt to their customers' organizations and needs. Thanks to our structures and networks we can mobilize resources very rapidly: our widespread geographic presence means we can manage resources rigorously and gives very fast access to all the Group's centers of expertise and support facilities.

Bull has built up an extensive expertise which its customers can take advantage of, covering numerous technical fields including:

  • Open systems (Unix, Linux, Microsoft)
  • Proprietary technologies
  • Networks: Lan/Wan, TCP/IP, SAN, NAS
  • Messaging systems
  • Databases: Oracle, Informix, SQL Server, MySQL, PostgreSQL
  • Expertise in software tools
  • Automation: VTOM, $UNIVERSE, GEPWARE...
  • Back-ups: Netbackup, Networker, Time Navigator, ArcServe...
  • System supervision: OpenMaster, HP OpenView, Tivoli, SMS...
  • Performance management
Project management on large-scale technical projects: expert knowledge and processes to support your most complex IT projects

Bull's approach to managing large-scale technical projects (implementations, OS migrations and messaging systems) gives you guaranteed access to proven methodologies and high levels of technical expertise, in close liaison with our centers of expertise and R&D facilities.

 

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