Bull Software Support: The Single Source Service for Extensive Software Support

The unique experience of Bull in specifying and integrating performing IT infrastructures combined with key partnerships with major software editors gives Bull a key position in the software support services market.

Our expertise covers the main Independent Software Vendors and products: IBM/AIX, Microsoft, Oracle, Informix, Business Objects, BEA/Tuxedo, Web logic, Informatica… Organizations who choose Open Source products and need a unique interface to build and support stacks can rely on Bull through “Open Access”, the industrial support offer framework providing 24/7 level 2 and 3 services in Open Source environments : Bull’s commitment in Open Source allows us to provide mission critical support for Open source components in all domains : distributions (Red Hat, Novell/Suse, Debian…), MiddleWare (Jonas, Jboss…), databases, Web, infrastructure, Security…

Our experts bring solutions to organisations who needs higher level service to secure the continuity of their IT and of their business: Bull Software Support center manages 20 000 tickets per year and provide key support services on 24h/7d basis. Our value proposal includes multi-technologies competences, support of a software in its environment (customers’ IT context) including links between software and hardware and between software and software.

One key indicator which demonstrates Bull capability : only 8% of the tickets are escalated top editors or communities for level 3 support !

Bull Software Support Services are:

• Consulting
• Software support
• Remote monitoring
• Personnalized Follow up (technical account management)