Year
2000 Services
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Dear Customer, are you going to cross the bridge to Year 2000 all by yourself ? |
|
Bull is ready to help you upgrade your Information System in the way most appropriate to your individual production needs.
To do this, Bull has a complete range of Year 2000 services for optimizing the conditions for your trouble-free information system transition. Over a thousand Bull experts are ready to provide you with Year 2000 know-how through a set of services covering major customer needs ranging from application updating through audits, and dedicated hot-lines through to on-site assistance and personalized support.
Bull Assistance 2000
|
||||||||||
- The 4 major components of the Bull Assistance 2000 services.
Bull Info 2000 is a phone hot-line service available in most countries where Bull is present:
Any Bull customer may use it to ask for information or submit any question relating to the 1999 / 2000 transition.
The service is available as follows :
Country Phone # Change Argentina
00 54 11 4325 2016 Update Belgium
0800 94855 Brazil
0800 90 64 64 or 0800 11 64 64 Update Danemark
44 506200 July 8, 1999 France
08 36 70 2000 Germany
2203 305 2000 Italy
800.36.09.60 Dec 1, 1999 Luxemburg
0800 3485 Netherlands
0800 235 2855 Norway
22 57 57 01 July 8, 1999 Spain
900 393 900 Sweden
08 622 4400 July 8, 1999 United Kingdom
+44 1 506 40 2000 Cosmetic United States
1 800 362 6112 July 8, 1999 Uruguay
00 59 82 47 5765 Update Other countries Your local call center.
Bull’s representatives take calls in the local language, provide personalized information on our Year 2000 readiness products and help you in selecting the service most appropriate to your needs.
This service is available, in every country where Bull is present, to all Bull customers with a maintenance or Year 2000 service contract.
The Bull Year 2000 Assistance Center's objectives are twofold:
- to provide fast and reliable answers to any Year 2000 request,
- to ensure that every single Year 2000 problem, reported by a Bull customer, receives either a solution or a work-around. The local Assistance Centers are backed up by the International Assistance Center and, if necessary, by Engineering Rapid Response Teams in each Bull Product Division.
The service is available through your local call center as follows (subject to local conditions) :
Year 2000 Dedicated Services
Year 2000 Information System Audit
This fast and economic audit service identifies all potential problems and provides you with all the information and recommendations you need for a smooth transition to the year 2000.
Year 2000 Platform Upgrade and Migration
Based on a Year 2000 Information System Audit, our engineers will implement anything from required modifications through to operating system updates.
The price and duration of this service for any given customer is determined at the outset, and this service may be provided at whatever time during the working day, at night or during the weekend, that is most convenient to the customer concerned.
This might even be a good opportunity to update your IT operation by migrating operating system, applications and/or other components.
Year 2000 Tests and Back-up System Loan
Once your platform modifications have been prepared, you can test and validate them on a backup system (using real data) located either on our premises or on one of your sites.
A system engineer is available to assist you during this validation phase.
Year 2000 On-site Assistance
In addition to the above services, you can also get assistance:
- on-site from a dedicated engineer for as long as you require (depending on availability).
- on-call intervention by a system engineer, even at very short notice (less than 4 hours).
Bull Assistance 2000 Benefits
Bull Assistance 2000 services bring you :
- Fast access to skilled Bull engineers.
- Increased availablility and effectiveness of your own technical teams.
- Committed prices and deadlines.
- Full access to our International Year 2000 knowledge database and expertise via the Bull Assistance Centers.
- High-level international coverage, with resources available on-site.
Index
With frames: [ Overview ]...and use the navigation bars.
Without frames: [ Overview | Chairman's
message | Year 2000 Program | Recommandations | Commitments | Assistance
2000 | Watch 2000 | Change history | Other useful sites ]
Compliance catalogs: [AccessMaster |
AIX | BOS 2 | Compuprint
| CTOS | Datawarehousing | EDIWorks and
Cross-File Transfer | EFT Terminals
| Encryption Utilities | GCOS 4 | GCOS 6 HVS |
GCOS 6 HVX | GCOS 7 | GCOS 8 | Integris Utilities | Mistral | Networking |
Nipson | OESS | OpenMaster | AS/U - OpenTeam | Migration Products | PCs | Peripherals | Point of sale | Powercluster |
Sagister | Smart Cards | Solar and SPS5 | SPART/SPIX | Telco -
PowerSS7 | Teller machines
| 2Ai Solutions ]
Notice
Bull is making every effort to provide accurate and explicit
information on the Year 2000 readiness of its products. The information on this page
reflects the current results of our compliance tests and may be updated as testing
continues. Please see the Bull Year 2000 Compliance Overview for
an explanation of the terms used and our commitments.
Year 2000 Information and Readiness Disclosure Statements
Information contained on Bull past and present
Year 2000 Internet Website pages regarding products and services offered by Bull are
"Year 2000 Readiness Disclosures" as defined by the Year 2000 Information and
Readiness Disclosure Act of 1998, (The United States of America's Public Law 105-271, 112
Stat. 2386) enacted on October 19, 1998. Bull Year 2000 Internet website pages have been
and will continue to be our primary mechanism for communicating year 2000 information.
Trademarks
Any trademarks referenced in this document are the property
of their respective owners.