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SERVICE ASSURANCE

End to end services to guaranty compatibility,
performance and availability of IT infrastructure and
services.

SERVICE ASSURANCE

GUARANTEEING PERFORMANCE
Unified Monitoring in SaaS mode
These services offer integrated real-time monitoring of service levels, on a subscription basis, from the Bull Service Assurance Center. They provide an integrated and comprehensive view of the performance of all layers of the IT infrastructure – physical, virtual and Cloud – from energy data right through to the user experience. And they cover all the various infrastructure components (networks, servers, storage) and intermediate layers (DBMS, middleware, buses).

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Capacity planning in SaaS mode
Capacity planning gives IT Departments an acurate view of how their IT resources are used over time, so they can be adjusted to meet current and future user needs. An increasingly difficult and strategic task as information systems become ever more complex. Bull offers a range of services to support its customers: from information gathering ‘as a Service’ right through to the development of customized dashboards and recommending action plans for improvement.

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DCIM in SaaS mode
Data Center Infrastructure Management (DCIM) is a new approach that brings together facilities management and the IT Department in a bid to align all IT and non-IT components within the Data Center. It involves putting in place the organization structures, processes and tools that will enable Data Center Managers to control energy and capacity in a structured and professional way. DCIM organizes the gathering, sharing and analysis of information (the energy consumption of individual workstations, environmental parameters…) so, for instance, the energy consumption of a particular application service can be understood, or relevant data can be fed into reporting and eco-governance tools in real time. By freeing up the flow of communications and improving decision-making at every level, it ensures much more proactive management and boosts operational productivity.
Bull provides a specific approach, from consulting right through to monitoring in SaaS mode.  

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GUARANTEEING AVAILABILITY
High Availability services
Nowadays, information systems and business operations are so interdependent that even a few minutes of downtime can have serious consequences for the organization’s reputation, productivity and finances.  Taking a service center-type approach, aligned with ITIL, we offer services that have been specifically designed for the most critical environments. Using state-of-the-art tools and a highly skilled team of experts, the Bull Service Assurance Center acts as ‘mission control’: operating 24x and offering high added value secure services, including proactive behavioural analysis of your infrastructure coupled with ongoing monitoring to react instantly to any alert. Based at Bull’s R&D center, the team of engineers has access to the top experts, further boosting its technical potential and effectiveness. 

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GUARANTEEING COMPATIBILITY
Infrastructure support Services
The claim that information systems are generally getting more complex should come as no surprise to anyone! The problem is that the effective management of how these systems react is beyond the scope of many companies. This type of approach requires both solid technological expertise and a good knowledge of the customer’s environment: what are the critical applications, what specific developments have been done, what security rules are in force… It involves complementing the role of production, carrying out corrective and analytical tasks to ensure a more in-depth technical risk assessment and building reliable scenarios as to how the system will evolve. That’s what we offer  in our infrastructure support services, which include technical administration services (to maintain stability), as well as system performance assistance, secure back-ups and infrastructure scalability management, especially through the management of technical layers and ensuring that chains of connectivity are not broken. To know more >>> expert voice Philippe Arbenz  http://news.bull.com/bulldirect/2014/10/03/repairing-infrastructures-on-the-fly/

Multi vendor maintenance  (MVS)
Bull can unify all your multi-vendor maintenance and support contracts, through a dedicated organization: to deliver continuous performance improvements throughout the lifecycle of your infrastructures. These services draw on an organization that effectively combines industrial-scale resources, technology expertise and service delivery:

  • Expertise in high-level multi-vendor maintenance, for all mainstream environments,
  • Access to operational teams, with all Bull’s architecture expertise, as well as specialist R&D and support centers
  • Quality management based on best practices (repositories and certifications)
  • An international network of local offices, so resources are always available close and at hand
  • Very high-level industrial facilities, with the Service Assurance Center, and the User Call Center providing a single point of contact open 24x7.

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Operational excellence
Supervision
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By Florence Burnoud, Director Service Assurance, Bull
It Transformation
J.Guerreiro
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By Philippe Arbenz, Technical Support Manager, Bull