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SERVICE ASSURANCE

End to end services to guaranty compatibility,
performance and availability of IT infrastructure and
services.

Service Assurance Center

Against the backdrop of continuous changing business needs, operational excellence should be at the forefront. The IT Department needs to guarantee the performance levels and availability of critical applications, and at the same time be increasingly agile to deal with change. But the day-to-day management of the information system is getting more complex. End-to-end Service Assurance addresses this need.

Bull has the expertise and resources to position itself as a major player in Service Assurance.

A dedicated organisation

Bull delivers these services through a dedicated, international business unit, bringing together

  • A pool of experts who are involved throughout the lifecycle of various infrastructure components - from the definition of KPIs and indicators for performance monitoring right through to recommendations on how best to evolve the infrastructure and maintain it in operational condition - with a constant focus on simplification and managing complexity. These experts include the Technical Account Manager, who is the customer's exclusive point of contact to ensure effective governance of the contract, manage the project and ensure that all commitments are met.

  • Industrial-scale services centers: operating alongside the Group's logistics center, centers of expertise and call center, the Service Assurance Center offers remote monitoring and high-availability services 24x7. It is fully equipped with state-of-the-art tools and resources.

  • Service Assurance Center
    on an industrial scale.

Ressources

Brochure services d'infrastructure
Service Assurance Brochure Meet the challenge of operational excellence

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