Bull's Microsoft support center provides a complete range of services to support users who are implementing Microsoft solutions in many different software environments. The engineers at the support center specialize in supporting multi-vendor environments and are Microsoft certified professionals. Bull provides a wide range of services, accessible 24x7 with Web access, tools and remote diagnosis, platforms to operate facilities that replicate anomalies, and professional, structured call-handling and escalation procedures.
Bull has been actively co-operating with Microsoft for many years to address businesses' needs in terms of implementing, supporting and operating IT infrastructures and solutions. As a result, our technical teams benefit from a unique close relationship with software vendor and Open Source environments, which means they have an unusually rich wealth of skills. This unique expertise has led to the signing of a strategic agreement between Bull and Microsoft in the area of interoperability.
This high added-value, one-off service draws on a wealth of experience built up by our experts:
The Bull Healthcheck uses experience gained by our experts, who have observed the way that hundreds of Microsoft environments operate over the years.
As a result of contact with customer users and systems administrators on the one hand, and Microsoft support and R&D centers on the other, our experts have developed a comprehensive approach enabling them to carry out a detailed diagnosis of the 'health' of a Microsoft environment. This involves:
The Bull Baseline involves gathering all the information at a particular moment in time ('T') and creating a reference model of the Microsoft solution which is in place. This 'snapshot' subsequently becomes a baseline, which makes it easier to diagnose and resolve problems if the system performance begins to degrade. It also acts as a basis for support services during major migrations.