Backed by well-recognized expertise in user assistance and software support, Bull has developed a number of professional and structured Help Desk or Service Desk offerings, as well as providing software support to IT teams (vendor-specific and Open Source software services).
Now that the concept is mature, Help Desks are well established as multi-faceted organizations serving the whole business. The foundation stone of the ITIL support process, the Service Desk calls on specific skills and tools. At Bull, support and assistance services encompass people, tools, procedures and the organization under which they all operate. Delivered either as an outsourced service or at your own locations, Bull's user support services guarantee you the quality, productivity and extended levels of service (multi-language support, 24x7 response….) you need.
A dedicated Microsoft support center
Bull's Microsoft support center provides a complete range of services to support users who are implementing Microsoft solutions in many different software environments. The engineers at the support center specialize in supporting multi-vendor environments and are Microsoft certified professionals.
If you have decided to use Open Source software components, and you are looking for a single point of contact to take responsibility for all your software stacks, Bull provides open access to the best Open Source skills in Europe.
Whether you are looking to support a single, specific piece of software or your whole software base, Bull Software Support can offer you a full range of services from simple vendor-specific support to overall management of your whole software base.