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Service Desk

Now that the concept is mature, Help Desks are well established as multi-faceted organizations serving the whole business. The foundation stone of the ITIL support process, the Service Desk calls on specific skills and tools. At Bull, support and assistance services encompass people, tools, procedures and the organization under which they all operate. Delivered either as an outsourced service or at your own locations, Bull's user support services guarantee you the quality, productivity and extended levels of service (multi-language support, 24x7 responseā€¦.) you need.

Wide-ranging services covering

- Hardware support for market-leading products
- Software support: operating systems, office automation tools, Web, messaging, anti-virus, security, applicationsā€¦
- User workstation environments: printers, peripherals, LANs
- Windows or Linux environments
- In six languages (French, English, Germany, Italian, Spanish, Flemish)

'Ready-to-run' services

- Personalized call-handling
- Administrative and technical qualification
- Remote incident resolution
- Incident routing: internally, externally or by customer
- Incident control and archiving
- Monthly service quality reports
- Monthly standard indicators
- Resolution database, knowledge bases

Simple and effective service

- 'Plug and play' implementation
- Single, personalized points of contact for all users
- 100% of calls processed
- Incident progress accessible via Web browser
- Activity monitoring records and transparency for purchasers

Flexible financial arrangements tailored to your situation

- Fixed-price implementation
- Billing per support ticket, by workstation or fixed price

 

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