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Putting the customer at the heart of the information system guarantees that it is relevant and will perform effectively
In order to speed up the deployment of these new-generation convergent offerings, a thorough understanding of all the different processes and operations support and business support systems (OSS/BSS) is essential. For example, billing needs to be aligned to the customer’s specific requirements and marketing programs, the information system (IS) may have to be open to external partners including mobile virtual network operators (MVNOs), content providers and other Internet portals.
Most operators’ information systems have been built under pressure, in response to their growth. Therefore they incorporate numerous specific developments, and the resulting architecture generally lacks consistency and agility. When it comes to integrating new and often complex applications, this often leads to performance problems.
So the aim should is to build a customer-focused information system that can take into account:
- Complex business-to-business (B-to-B) customers, with their own hierarchies, geographic locations, payment authorities…
- Private customers – whether simple or complex – individuals, family groups...
Orange.pl, developed by AMG.net, voted the best business portal in Poland
At the end of February 2008, the Swedish consultancy group Hallvarsson & Halvarsson published a report evaluating 16 business websites in Poland.
Three of the five best portals in Poland were developed by AMG.net, a Bull company. The top award went to the corporate web site of the Telekomunikacja Polska group (orange.pl together with tp.pl), with BRE bank’s site in second place, and the state-owned petroleum and gas mining company Polskie Gazownictwo Naftowe i Gazownictwo in fifth place.
Brazilian telco Embratel develops strategic applications with Bull
Embratel heads the country’s largest telecommunications network (fibre optics, underwater cables and satellites) and pursues sustained growth through the implementation of state-of-the art technologies.
Bull has been partnering Embratel for the last ten years in all application-related aspects of its network operator’s business: integration, software support, and the evolution of its communication infrastructure and business processes.
