Service quality

Impeccable service quality is a major differentiator for telecoms operators. Typically, integrated operators use SQM (Service Quality Management) and SLM (Service Level Management) tools to optimize the efficiency of their various operational teams, as well as to manage the increasing complexity of their business environments.

Having developed numerous network and systems monitoring projects, on the basis of Bull Evidian solutions or those of partners including BMC and HP Openview, today Bull offers global service quality management solutions, notably in partnership with Telcordia and Oblicore. In addition, Bull is a certified trainer and developer of training courses for Telcordia internationally. Finally, Bull’s projects include integrating systems that are even used in the homes of private individuals, with solutions built using Motorola, Prosyst or others for managing the configuration of 'Customer Premises Equipment (CPE)'.

Security and systems administration

In addition to infrastructure supervision, Bull and its subsidiary Evidian are recognized as European leaders in identity and access management, with IAM Suite. This comprehensive and modular solution includes Single Sign-On (SSO), synchronization of identity databases, and role-based access rights management.
Evidian has established its reputation in Europe among major operators who have chosen IAM Suite for its comprehensive functional and the large number of staff it can manage. So, for example, Deutsche Telecom has equipped nearly 100,000 staff with Evidian’s Single-Sign-on (SSO) solution and Telecom Italia has deployed it for some 50,000 users. In Germany, Evidian’s SSO solution paid for itself in the space of just one year at T-Mobile’s help desk: hot-line staff no longer waste time typing in passwords, so they can devote more time to helping customers.

More recently, Evidian has won contracts on other continents. Embratel, the Brazilian leader in the mobile phone market, has been used Evidian’s offering since 2006, and this has enabled them to satisfy the traceability and control requirements set out in the Sarbanes-Oxley regulations. Similarly, in 2008, Sonatel in Senegal chose IAM Suite for its 2,500 users.