Managed Services

More and more enterprises today are looking to Managed Services as a way to cost-effectively manage and protect their IT operations, networks, systems and applications. With Managed Services, enterprises can:

• Gain a competitive advantage by focusing resources on their core functions
• Gain access to new technologies without adding staff
• Maintain predictable IT costs
• Maintain legacy systems while moving to new applications
• Align IT with enterprise strategy

  At Bull, we’ve been a Managed Services Provider since the early 1990s. Since that time, we’re helped Fortune 1000 enterprises and Public Sector Agencies around the world by working with them to determine the level of Managed Services that fits their organization’s needs. We offer an integrated set of Services to support different requirements, and we have the facilities, tools, and technical expertise to help organizations achieve predictable, proactive, and enterprise-focused IT services.

  Methodologies that Deliver

  Bull believes that consistent, focused and repeatable methodologies are key to performance. Our Sales and Technical staffs work closely with clients to Define their IT needs, Design a custom solution, Deploy the services required to meet their needs, and provide ongoing Management to meet pre-defined service levels (DDDM).

  Our IT Services delivery and support is provided across a set of core competencies, including networks, servers, applications, and storage as defined by the guidelines of the Information Technology Infrastructure Library (ITIL). The combination of DDDM and ITIL helps Bull deliver high quality projects and services on time and on budget.

  Our Service offerings include:

• Outsourcing
• Remote Monitoring and Management
• Co-location Services
• IT Service Desk – Help Desk
• IT Best Practices – ITIL
• Disaster Recovery planning and provisioning
• Security assessments, firewall and ID implementation, and incident monitoring
• A full set of Professional Services

We Put It in Writing

We realize that all IT environments are not the same and that one “cookie cutter” approach will not work. Therefore, at Bull, we strive to create and tailor agreements based on the specific needs of our clients. This personalized, custom approach addresses immediate, known needs and provides a vehicle that allows you to easily adjust the type and level of services to be provided based on your evolving needs.