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AI technical knowledge assistant

TechBuddy: Answers from your technical know-how. Fast and accurate.

Accelerate your technical operations and move from fragmented documentation to an AI-powered partner in one month.
 

TechBuddy is an AI-powered assistant built using Retrieval-Augmented Generation (RAG) that runs on the SAP Business Technology Platform (BTP). It is specifically designed for technical domains like factory equipment and industrial devices, where documentation is often dense, fragmented, and difficult to navigate without expert knowledge.

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By connecting your manuals, tickets, and SOPs into one unified interface, TechBuddy allows manufacturing and service teams to solve complex issues in minutes instead of hours. It combines structured SAP data, such as product history, work orders, and inventory levels, with unstructured sources like safety protocols and technical manuals to provide an interactive way to find information and preserve institutional knowledge.

 

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For tech support

Resolve technical questions faster and reduce repetitive work by searching manuals, tickets, and documentation instantly while using virtual drafts for common answers.

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For service teams

Quickly diagnose issues and identify repair steps by accessing solutions from past service tickets and machine history before service visits.

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For technical sales

Prepare technical offers without waiting for engineers by checking product compatibility and parameters 24/7.

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For management

Turn support activity into actionable insights to identify product issues, documentation gaps, and build a unified company knowledge base.

How it works

2 months to full solution: The deployment process ensures a fully functional solution with no risk. It begins with an intro meeting featuring a live demo on real examples (30 minutes). This is followed by a pilot phase (1 month) where your team can try a limited version on your own data with no commitment. The final scaling phase (1 month) expands the solution to all relevant teams and data, integrating live feeds for a stable system that grows with your needs.

Key features of TechBuddy

1
Your data, in sync: Integrates with your current documentation and ticketing systems (Jira, SAP, Helios) with no complex migration needed.
2
Specialised technical engine: Purpose-built for technical data, it handles complex tables and documents where generic AI chatbots often fail.
3
SAP S/4HANA integration: Pulls live data for maintenance schedules, spare parts availability, and work orders to assist technicians in real-time.
4
Cited sources and feedback: Every answer includes inline citations to original documents, and accuracy improves over time through a continuous user feedback loop.
5
Ready-made use Case packages: Pre-configured workflows with role-based access and mobile support tailored for field technicians, sales, and management.
6
Multi-language capabilities: Fully supports multiple languages, including English, German and Czech, for global operations.

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End-to-End Security

Full supply chain transparency, advanced hardware protection, and trusted execution technologies.

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Energy Efficiency

Reduced power consumption per workload with eco-conscious infrastructure design and smart VM scheduling.

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Easy Expansion and Automation

Modular, composable hardware with API-driven orchestration for seamless scalability.

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Easy Deployment

An already validated reference architecture and a SPOC for hardware-software integration and support.

The power of TechBuddy

Fast
15–30% faster resolution
 Speed up ticket resolution by providing technicians with instant, accurate answers. 
onboarding
1.6x faster onboarding
Enable newcomers to become productive faster with a virtual senior technician available 24/7.
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Field support

 Mobile-ready access allows field technicians to diagnose issues at the machine side.   

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Verified accuracy

 Eliminate guesswork with responses that cite specific manuals and past resolution records. 

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Reduced support calls

 Decrease incoming support calls through self-service options for first-line technicians. 

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Maintenance assistant

 Automate the identification of device faults and recommended repair steps using RAG architecture.

Success story

Service and technical teams at Acond faced challenges with a growing product portfolio and fragmented documentation, making it difficult to find information quickly. By deploying TechBuddy, they achieved a 25% reduction in support calls and 20% faster resolution of service requests, while successfully building a centralised knowledge base.

A smarter and safer way to scale technical knowledge

Every organisation has its own constraints, whether regulatory, operational or financial. TechBuddy gives you the freedom to innovate within those boundaries, without sacrificing speed, security or control. By leveraging your existing SAP BTP environment and data governance, it ensures that your sensitive technical knowledge remains secure while becoming a proactive partner in your operations.

FAQ

Generic chatbots often struggle with domain-specific performance and tables. TechBuddy is built and prompted specifically for manufacturing and handles nuances that general models miss. 

 We support technical documentation (PDF, Word), historical tickets (Excel, Jira, SAP, Daktela, Helios), Internal Wiki articles, training materials, and schematics. 

No. TechBuddy connects to your existing systems and reads directly from your current sources to keep everything in sync. 

Yes. Every answer comes with cited sources that allow your team to open the original document in one click for verification.

The pilot is a one-month trial on your own data with no commitment, allowing your team to try the solution before scaling. 

Yes. Through integration with SAP S/4HANA, it can assist with checking spare parts availability and identification. 

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